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I forgot my password for my UNM NetID; how do I reset the password?

Answer ID 4073   |    Published 01/31/2008 10:26 AM   |    Updated 02/20/2017 01:14 PM
How do I use the Challenge-Response Security Questions to reset my UNM NetID's password?

Challenge-Response Security Questions are set up when you first create your NetID. You can update them at any time using the NetID Maintenance Page.

To reset your NetID password using the Security Questions go to the NetID Maintenance page at  and click the  red "I don't remember my password" button.

  • You will be asked to answer three of your Challenge-Response Security Questions. If you answer any of them incorrectly then the system will select another three from your established questions and present you with a different set of three questions. The more answers you set up ahead of time, the more chances you will have to reset your password through this system.
  • The challenge-response system is the fastest way for you to reset your password.
  • If you are unable to reset your password using Challenge-Response please call IT Customer Support Services.

To change your security questions click the gray "Change my security questions" button near the bottom of the NetID maintenance page. You must know your current password to change your questions.

If you have any questions please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.

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